Delivery Conditions

After confirming the desired order on the website of Luna Fashion House, you will receive an email confirming that your order has been received. The email will show the shipping information you left on the registration (name and surname, address, contact phone), list of ordered items, individual prices and total price.
 

1. Delivery Deadline

Republic of Serbia

Delivery time is 5-10 business days for the territory of the Republic of Serbia and starts to run from the first following business day after the order is sent. The cost of delivery in the territory of the Republic of Serbia is borne by the Luna Fashion House. In the event of a delay in delivery, our operator will notify you of the same. After sending the shipment, we will send you an email with your order code based on which you can monitor the status thereof and newly projected delivery time on the Daily Express website.

Your order for the territory of the Republic of Serbia will be delivered by courier service Daily Express from 8-16 h every working day to the address you left when ordering. During this period, please ensure that there is a person who can take over the item at the address. The courier is obliged to try to deliver each item on two occasions. The usual practice of Daily Express is that if a courier does not find you at the address, he/she will try to call you on the phone that you left when creating a purchase order and arrange a new convenient delivery date. If they do not find you at the address for the second time after arranging the delivery term, the shipment will return to us. Upon receipt of the shipment, we will contact you by phone to determine which is the reason for the non-delivery of the shipment and when it is appropriate for you to resend it.

All your orders made during the weekend and holidays will be processed on the first next working day.

Rest of the World

For territories outside the Republic of Serbia, the delivery deadline is in accordance with the delivery deadlines defined by the courier services DHL and POSTEXPORT. Delivery time depends on the chosen courier service and the zone in which the delivery country is located and ranges from 7 to 15 days (for Europe 7-10 days, for the rest of the world 10-30 days). Here you can download the Tables of Zones and Delivery Deadlines. Please note that if you choose POSTEXPORT it will take several days longer than DHL express courier service, probably 5-10 days more depending on the country of delivery. Delivery deadlines are also dependent on specific local legal regulations, including the terms of work of customs services, and the acting procedures thereof, which can be reflected in the delivery times indicated above. In the planning of your orders, you also have to consider any unforeseen circumstances that may occur that may affect the projected delivery deadlines and it is not up to Luna Fashion House.

Your order will be delivered during the working day (Monday-Friday), from 8 to 17, all in accordance with the working time of the local DHL branches in the country of delivery, ie the delivery deadlines of the local postal services with which POSTEXPORT has a contract about cooperation.

2. Delivery Mode

When picking up the goods, please visually inspect the package to see that it does not have any visible damage. If you have chosen to transport your product by DHL and on visual inspection notice that there are any defects that you suspect may have affected the quality of the delivered product, please refuse to receive the shipment. If you chose to transport by POSTEXPORT and on visual inspection notice that there are any defects that you suspect may have affected the quality of the delivered product, please receive the package and photograph the package you received. If, after opening the package and reviewing the products you have purchased, you find that the products are damaged during transport, please also take a photo of it and send all these photos with the complaint form to our operator at webshop@fashion-luna.com.
You should notify us immediately of any problems you have encountered by emailing us at webshop@fashion-luna.com so that we may be more efficient in future deliveries.

If the visual inspection of the shipment shows that it is free of damage, you can sign the shipment and take it over freely.

In case you have any objection, question or suggestion, please contact us at webshop@fashion-luna.com.

If you want to order our products with the delivery place outside the territory of the Republic of Serbia and you are not sure of any aspect of the ordering process, delivery or any costs that this kind of delivery may have, please contact us by phone at +381 12 719 52 47 or by sending an email to webshop@fashion-luna.com.

If you decide to purchase via POSTEXPORT when purchasing and shipping outside the territory of the Republic of Serbia, all deliveries for a product value of more than 100 Euros are free of charge. If you choose this transport option, you have no additional transportation costs regardless of the country and / or location within the country.
If you have opted for DHL courier service for all deliveries for a product value of more than 300 Euros when purchasing and shipping outside the territory of the Republic of Serbia, it is free of charge. Please note that specific countries and / or areas within specific countries defined as "remote areas" have special delivery conditions for DHL courier services with additional delivery costs. You can download the cost of delivery for these special areas here.

If the country of delivery is in an increased risk area, the cost of delivery is subject to a surcharge for increased risk. You can download the increased risk costs table here. The countries for which this surcharge is charged are: Afghanistan, Iraq, Libya, Mali, Niger, South Sudan, Yemen, Syria.

In case the country of delivery is located in the zone under UN sanctions, the cost of delivery is subject to an additional surcharge. You can download the surcharge costs table here. The countries where this surcharge is charged are Iran (Islamic Republic of), Iraq, Libya, Sudan, Yemen, Central African Republic, Democratic Republic of the Congo, Eritrea, North Korea, Somalia, Syria.

In the event that, due to objective circumstances, we are not able to provide delivery of ordered items, our operator will notify you as soon as possible and offer you some of the possible alternative solutions.

IMPORTANT: By confirming the order, by clicking the "Confirm" button, you agree to the delivery terms