Right to withdrawal

RIGHT TO WITHDRAWAL-PROCEDURE

Dear customers, we inform you that in accordance with the Law on Consumer Protection ("Official Gazette of RS" No.62 / 2014, 6/2016-st. law I 44/2018- st. law), purchase through our website (our online shops) www.fashion-luna.com is considered to be distance sales. You can download the distance contract here. You can read your legally guaranteed rights here.

If you want to give up the purchase, the procedure is simple:

1. Send us to our e-mail address webshop@fashion-luna.com a statement of the cancellation of the distance contract. The deadline for sending a statement is 14 days from the moment of the conclusion of the contract between the consumer and the trader.

2. We will acknowledge receipt of the statement and the number under which it is registered. Our operator will provide you with an address where you need to return the purchased product.

3. You must return the product no later than 14 days from the date you submitted the withdrawal form.

4. Upon receipt of the product and professional verification of its suitability, the money paid will be returned to you as soon as possible within 14 days at the latest.

5. If you withdraw from the contract before the delivery of the goods, the paid money will be returned to you as soon as possible and at the latest in 14 days.

6. Additional costs incurred by customers outside the border of the Republic of Serbia (transport, customs, taxes, banking fees, etc.) are not subject to refund in the event of withdrawal from the purchase / refund of purchased products.

In case of any uncertainty about the purchase in our online store, you can contact us by email at webshop@fashion-luna.com or call us at +381 12 719 52 47 in the period from 08:00 - 15:00 every business day.

Important: By confirming the order, by clicking on the "CONFIRM" button, you agree with the terms of the withdrawal from the contract, ie the right to withdrawal.

Note: If you are not able to fill in the online form, please fill out all the information in the form in writing and submit it with the required attachment of the invoice / delivery note to the address Fashion House Luna, Baje Sekulica bb, 12000 Požarevac.